Intelligent, Collaborative, and Efficient
Intelligent, Collaborative, and Efficient
Convenient services for the public, fast response to incidents and crises, and intelligent city management
Convenient services for the public, fast response to incidents and crises, and intelligent city management
活动对象：华为云电销客户及渠道伙伴客户可参与消费满送活动，其他客户参与前请咨询客户经理
活动时间： 2020年8月12日-2020年9月11日
Core Capabilities
A joint AI-supported solution between Huawei and top ISVs that supports continuous evolution
Incident detection
Automatic 24/7 discovery of events and incidents using CV algorithms, automatic reporting, high accuracy, operates in all-weather conditions, is precise to the minute, and provides fast response to safety hazards.
Inspection
Redundant or similar items are deduplicated or combined across different agencies. The number of items that need to be covered by grid managers is reduced by 30%. OCR and RPA are used to replace humans in many repetitive tasks, cutting labor costs.
IOC
Aggregates all 1,700+ events and service items and consolidates them into new workflows based on typical service scenarios.
Intelligent dispatch
Use AI algorithms to allocate service tickets to the right agencies and to recommend similar cases, with high efficiency, accuracy, and lower costs.
Intelligent data governance
Use Huawei Cloud's AI services (e.g. NLP and GES) to perform multi-dimensional data mining and analysis on hotline service tickets, and to gain insights into hot issues. This allows for accurate risk prediction and accurate, efficient handling of incidents.
Why Huawei's Unified City Management Solution?
Success Stories
Huawei works with partners to build a Unified City Management solution that keeps evolving.
Customer challenges:
As an old urban district in Shanghai, Huangpu has a high density of old buildings. City management faces many challenges, such as parking violations, waterlogging during rainy seasons, and potential hazards of falling objects from signboards and glass curtain walls.
Solution:
Multi-dimensional data convergence and cross-agency service consolidation; refined city management featuring more efficient online-offline collaboration; intelligent discovery, automatic service ticket allocation, fast handling, and closed-loop management.
Customer benefits:
Intelligent, unified dispatching of events and incidents accelerates incident handling by 27% on average. The one-time success rate of dispatching is higher than 90%.
Customer challenges:
Baiyun District has the second largest number of hotline service tickets in Guangzhou. Upon receiving a complaint or inquiry from residents, the system needed 5 minutes to dispatch a service ticket to the responsible agency or team.
Solution:
Automatic hotline service ticket allocation, solving of difficult cases, and recommendation of similar cases with an intelligent dispatch system; public opinion sensing and aggregation, and data mining on service ticket data.
Customer benefits:
Big data and AI technologies enable automatic allocation of service tickets in seconds, significantly cutting labor costs.
Customer challenges:
Inconvenient services for businesses, data silos, heavy workload for government employees.
Solution:
Redundant or similar items are deduplicated or combined across different agencies. Inspection tasks are automatically dispatched, and collected data is automatically enriched by AI.
Customer benefits:
OCR improves data collection efficiency, and RPA improves data entry efficiency. The workload of government employees is reduced by 50%.
