A Comprehensive Solution for Smart Digital Cities

A unified "1134+N" architecture, higher efficiency, faster innovation, and better user experience

  • One center:the city's intelligent operations center, or City IOC

    People-centric, intelligent, and unified collaboration and oversight.

  • One type of entries

    Those for residents and businesses, and those for government employees and city managers.

  • Three domains

    Digital transformation of the government, economy, and society, cross-agency and cross-region collaboration.

  • Four support systems

    Data, technology, operations, and mechanisms

    Cross-agency, cross-region coordination and collaboration

  • N application scenarios

    Backed by an innovation center, driven by scenario-specific needs, and focused on three domains, the solution drives people-centric innovation.

Huawei has 200+ smart city projects worldwide

Huangpu District, Shanghai

Customer challenges:

As an old urban district in Shanghai, Huangpu has a high density of aged buildings. City management faces many challenges, such parking violations, waterlogging during rainy seasons, and the potential hazard of falling objects from signboards and glass curtain walls.


Multi-dimensional data convergence and cross-agency service consolidation; refined city management featuring more efficient online-offline collaboration; intelligent discovery, automatic service ticket allocation, fast handling, and closed-loop management.

Customer benefits:

Intelligent, unified dispatching of events and incidents accelerates incident handling by 27% on average. The one-time success rate of dispatching is higher than 90%.

Baiyun District, Guangzhou

Customer challenges:

Baiyun District has the second largest number of government hotline service tickets in Guangzhou. Upon receiving a complaint or inquiry from residents, the system needed 5 minutes to dispatch a service ticket to the responsible agency or team.


Automatic hotline service ticket allocation, solving of difficult cases, and recommendation of similar cases with an intelligent dispatch system; public opinion sensing and aggregation, and data mining on service ticket data.

Customer benefits:

Big data and AI technologies enable automatic allocation of service tickets in seconds, significantly cutting labor costs.

Chancheng District, Foshan

Customer challenges:

Inconvenient services for businesses, data silos, heavy workload for government employees.


Redundant or similar items are deduplicated or combined across different agencies. Inspection tasks are automatically dispatched, and collected data is automatically enriched by AI.

Customer benefits:

OCR improves data collection efficiency, and RPA improves data entry efficiency. The workload of government employees is reduced by 50%.