GSL Service Statement
Print
GSL Service Statement
This Service Statement (hereinafter referred to as "this Statement" and "this Agreement") describes your rights, obligations, and responsibilities of using Huawei Cloud services. Please read the terms carefully, especially the terms that have a significant impact on your rights and interests, such as exemption from liability and limitation of liability. Such terms are in bold in this Statement.
You understand and agree that by using any service in this Agreement, you are deemed to have read and agree to the General Terms of Service in this Agreement and the Dedicated Terms of Service for the service you use. This Agreement shall become legally binding on you. If you do not agree to part or all of the terms of this Agreement, you shall stop using related services.
1. General Terms of Service
1.1 Contracting Entity. This Agreement is entered into by and between the Huawei Cloud contracting party (hereinafter referred to as "Huawei Cloud", "we", and "our") defined in Clause 15.4 of the Huawei Cloud Customer Agreement and you (hereinafter referred to as "customer", "you", or "your"). Once this Agreement takes effect, it becomes legally binding on both parties signing it. You can view the latest Huawei Cloud Customer Agreement at https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html. You acknowledge that you shall be a natural person, legal person, or other organization that has full capacity for civil conduct, and may independently carry out civil juristic acts. If you do not have the preceding qualifications, do not use this Service. Otherwise, you and your guardian shall bear all consequences caused thereby. In addition, Huawei Cloud has the right to cancel (permanently freeze) your account and claim compensation from you and your guardian. In the event that you register on behalf of a company or other legal entity or use this Service in a manner permitted by Huawei Cloud, you represent and warrant that you have the right to make the company or legal entity bound by the terms of this Agreement.
1.2 Separate Agreement: If you subscribe to this Service offline, purchase this Service through our partners, or purchase partner products that integrate this Service, you may sign a separate agreement with us or our partners. You acknowledge and agree that you will remain bound by the separate agreement mentioned in this article if you are authorized to access and use this Service. If this Agreement conflicts with the separate agreement, the separate agreement shall prevail.
1.3 Agreement Update: This Agreement is subject to change. We will notify you of any changes to this Agreement by posting a notice on our website or by other means. You can also visit our website to read the latest service agreement. If you do not agree to part or all of the latest Agreement, please stop using this Service. By continuing to use this Service, you acknowledge that you are aware of and agree to the latest Statement.
1.4 Service Maintenance: We may maintain this Service from time to time through application upgrade, patch installation, or bug fixing. We will make our best, reasonable efforts to notify you of such maintenance events (except for emergency maintenance). You agree to make your best, reasonable efforts to comply with any notified cooperation requirements.
1.5 Your Content
1.5.1 The definition and related regulations of "Your Content" are subject to the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html).
1.5.2 In terms of your content, except as required by laws and regulations or for your use of this Service, Huawei Cloud is entrusted to process your data only in accordance with your authorization and instructions and the agreement between you and us.
1.5.3 You have the right to upload, delete, and modify your content. Exercise caution when deleting or modifying data and bear the consequences of these operations.
1.5.4 You shall back up your data as required. Huawei Cloud provides data backup services only in accordance with relevant laws and regulations.
1.6 You are committed to being responsible for your end users. If your end users violate laws and regulations when using services related to this Agreement, or improperly use related services and cause damages to third parties or Huawei Cloud, you shall be liable for compensation.
1.7 Our Limited Warranty
1.7.1 The provision of a Huawei Cloud service is based on the availability status and product features of the cloud service at the time of provisioning, and does not constitute a commitment of Huawei Cloud to providing the cloud service for a long time after a certain lifecycle of the cloud service ends.
1.7.2 You understand and agree to our limited warranty in terms of the SLA in Clause 4.3 "Our Limited Warranty" of the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html).
1.8 Statement by Both Parties.
1.8.1 You understand and agree that your use of this Service must comply with applicable laws and regulations. We provide you with standard services only in accordance with your instructions and are not responsible for the legal compliance of your use of this Service. If we reasonably believe that you have violated laws, regulations, or the rights of third parties when using this Service, or violated the terms of related agreements (including Legal Statement, Privacy Statement, Acceptable Use Policy, Huawei Cloud Customer Agreement, and other agreements related to you on the Huawei Cloud official website) ("Prohibited Content"), we have the right to delete prohibited content, prohibit your use of related services and access to related content, or suspend services. In addition, you shall compensate for all losses caused to Huawei Cloud due to your faults.
1.8.2 Huawei Cloud provides O&M only for Huawei Cloud services. You shall ensure the security and stability of your network and devices. If any device fault or network interruption occurs due to your own or third-party reasons, you shall resolve the issue in a timely manner to avoid impact on Huawei Cloud services.
1.8.3 When the lifecycle of a specific cloud service product reaches the end of marketing (EOM), end of service and support (EOS), or end of all service activities, we will make our best commercial efforts to notify you. After reading and understanding the notification, you can agree to upgrade related services or migrate related services to updated software and hardware.
1.9 Disclaimer
1.9.1 You understand and agree that we are not liable for unavailability of this Service in the following situations:
1）Service unavailability or any legal consequences caused by your refusal to provide relevant information or the information provided does not meet service requirements
2）Service unavailability due to force majeure
3）Service unavailability due to your reasons or other non-Huawei Cloud reasons
4）Service unavailability during regular service maintenance
1.9.2 You understand and agree that before the lifecycle of a specific cloud service reaches the end of all service activities, we will make our best commercial efforts to notify you. You need to migrate or upgrade related workloads within a certain time window based on the notification of Huawei Cloud. If you do not choose to upgrade this Service to a new version available, you agree that Huawei Cloud has the right to automatically upgrade it when the right opportunity comes. We shall not be held liable for any potential service outage arising from the upgrade.
2. Global SIM Link Terms of Service
2.1 Service Content
Global SIM Link (GSL) provides wireless cellular connection for your IoT devices based on local tariff standards, while serving as a one-stop platform that allows you to manage data, SIM cards, tags, and automation rules for one-click access and global reachability.
2.2 Collection and Processing of Your Personal Data
You understand and agree that Huawei Cloud is entitled to collect, use, and process your personal data in accordance with the Privacy Statement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_prp_intl.html).
2.3 Processing Your Content Data
You understand and agree that you and/or your end users have full ownership and control over the data uploaded, processed, stored, and used during the use of the Service in any format, and you shall be responsible for data compliance, including but not limited to the legitimacy of the data source, the acquisition, and the cross-border transfer. Such data includes but is not limited to IoT device IP addresses and IoT SIM card IDs. Huawei Cloud processes the preceding data on behalf of you to provide GSL services.
2.4 Restrictions
2.4.1 When using this service, you must strictly comply with applicable laws and regulations, including but not limited to obtaining and maintaining necessary and valid qualifications, licenses, and authorization during the use of this Service. The IoT data content must be legal, and does not infringe any third party's legal rights and interests.
2.4.2 If a third party complains about the use of this Service, you should respond quickly and cooperate with Huawei Cloud to handle the complaints. In addition, you should give a formal reply in the format specified by Huawei Cloud within six hours after receiving the Huawei Cloud notice.
2.4.3 You are responsible for the security, applicability, and marketability of your system and network. Huawei Cloud does not assume any obligation or responsibility for the security and availability of your system or network.
2.5 Service Pricing
This Service supports one-off subscription of yearly or monthly plans and pay-per-use data pools by account. A SIM card will be suspended when the plan data is used up. You can subscribe to an add-on to resume the card. The pay-per-use data pool fee is deducted online based on the actual daily data usage. Ensure that the balance in your Huawei Cloud account is sufficient to cover any upcoming charges.
2.6 Disclaimer
You understand and agree that we are not liable for unavailability of this Service in the following situations:
(1) This Service is provided based on carrier capabilities and resources. Due to uncertainties in communication capabilities, systems, networks, and resources, Huawei Cloud cannot ensure that services are free of defects but promises to continuously improve service quality and service level.
(2) This Service relies on the network services of telecom carriers and the Internet and may be affected by unstable factors in each process. We are not liable for any interruption, delay, suspension or other service issues caused by power failures, billing system faults, computer errors or viruses, hacker attacks, SMS bombing, identity theft, data loss, or any other cause beyond the reasonable control of Huawei Cloud.
(3) Network faults, device faults, or configuration adjustment of non-Huawei devices.
(4) Hacker attacks on your applications.
(5) Data (including passwords) leakage or loss due to your own actions.
(6) Your violations of the information control, traffic control, or information security control rules of the platform.
(7) Your failure to comply with the product documentation or usage recommendations of this Service.
(8) Requirements of regulators.
2.7 Other Special Notes
2.7.1 You understand and agree that the information you provide in this Service is true, accurate, legal, and valid. If the information you provide violates this warranty, you shall be held liable for any and all consequences.
2.7.2 We may update service requirements according to changes of our services and/or policies and release them in this agreement. You are advised to review this statement periodically for any changes.
Updated: May 18, 2023